Refund policy
Thank you for shopping with Cosmic Terrors! Because our exclusive t-shirts and tumblers are made-to-order, we handle returns and refunds according to the policy below.
Return Window
You have 30 days from the date your item was delivered to request a return or exchange.
Return Conditions
To be eligible for a return, your items must be in the same condition that you received them:
- T-Shirts: Must be unworn, unwashed, and in their original condition.
- Tumblers: Must be unused and in their original packaging.
Return Shipping Costs
- Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
- Exceptions: If your item arrives damaged or defective, we will cover the cost of the return or replacement (see "Damages and Issues" below).
Final Sale Exceptions
- Sales & Clearance: All items purchased on sale or from a clearance section are final sale and cannot be returned or refunded.
Damages and Issues
Please inspect your order upon receipt. If a tumbler or t-shirt is damaged during shipping, or if you receive the wrong item, contact us immediately at: support.cosmicterrors@gmail.com.
Please include your order number and a photo of the item so we can evaluate the issue and make it right.
Please include your order number and a photo of the item so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.